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  1. Define our set SLA definitions on reports  ·  Under Review

  2. Quick Contact Edit  ·  New

  3. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End  ·  New

  4. RingEX for Salesforce - Lead Attribution  ·  New

  5. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.  ·  New

  6. Limit Manager Access to Interactions in RingSense  ·  Already Exists

  7. Feature for Super Admins to Control Text Recordings in User Template  ·  Under Review

  8. Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.  ·  Under Review

  9. Export Performance analytics in a specific time period (Month) to be broken down by day not summed.  ·  Under Review

  10. Access to call transcript history for all users  ·  New

  11. WFM Pro - Ability for skills in ACD module and WFM skills to sync.  ·  Future Consideration

  12. Mitel Hot Desk: clear user's call history upon log out  ·  New

  13. Make Call Transcription Links Read-Only in Salesforce  ·  Under Review

  14. Add Additional Filters to Analytics Performance Reports  ·  Under Review

  15. SMS - Pasting Multiple Numbers In the SMS To Field  ·  Already Exists

  16. Notification on deleting more than 50 voice mail messages  ·  Under Review

  17. Multi Site: Enhance Multi Site Features -  ·  Under Review

  18. Push Call Recording Link and Transcript as Variables in Workflows  ·  New

  19. Read Only Message  ·  Under Review

  20. Transfer Analytics  ·  New