1284 search results
-
Improve International VoIP Call Routing · New
-
I would like a summary of all calls to scan for questions from customers to build a list of frequently asked questions. · New
-
Report upload in BI tool · Under Review
-
Option for the system to exclude short-duration calls from being automatically scored · New
-
Adding a Custom field for a Calls in RC app Environment. · Will Not Implement
-
Export All Phones and Their Associated Shared Line Groups · New
-
Provide Transcribed or Stored Prompt Text for Audio Mode IVR Menus via API · New
-
Revise the Side-by-side option to allow Viewing of two shared screens · Under Review
-
DNIS · New
-
Multi-Day / Date-Range Analytics Report Generation · New
-
Add the Session ID column to Detailed Call Log Reports · New
-
Enable Administrative Editing of Device MAC Addresses and Serial Numbers in the Admin Portal. · New
-
RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents · Implemented
-
Contact Center IVR press path summary analytics · Under Review
-
The ability to download the mapping on Performance Reports · New
-
Performance Reports- Calls Tab- Filtered for Missed and Answered Call · New
-
Log RingCentral videos/meetings to my CRM · Planned
-
Add the Session ID column to exported Expanded All - Detailed Call Log Reports · Under Review
-
Enable LTE based deskphone on RC platfrom · New
-
Multi-Level IVR Keypress Reporting · New