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  1. Salesforce plugin - Please update the product so that it supports lookup fields  ·  Under Review

  2. Emergency address per location  ·  New

  3. Extend Share Voicemail Functionality to Call Queues and Message Only Ext's  ·  Implemented

  4. Update RingCentral agent availability statuses in Salesforce user fields  ·  Under Review

  5. Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users  ·  New

  6. Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports  ·  New

  7. Call progress diagnostics (tracking log of caller keypresses)  ·  Future Consideration

  8. Disable 7 digit/10 digit auto link as a phone number in Unified App  ·  Under Review

  9. Agent acceptance rate in Inbound Queue Overview report  ·  New

  10. Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function...  ·  Under Review

  11. Caller Option Indication & RingCentral Call Identification  ·  New

  12. Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue  ·  New

  13. Restricting users to dashboard access only  ·  New

  14. You stop the cyber criminal from using Ring Central anything. Sincerely, Dr. Shawnee Lazore DO, HHD, PhD, ML  ·  New

  15. Need a consistent telephonySessionId in Webhook Events for RingOut API  ·  New

  16. Include "Microphone" and "Speaker" in MOS call card for phone calls

  17. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only  ·  Under Review

  18. QM Report - Near End Disconnect with Sentiment Dashboard  ·  Planned

  19. Enhanced Team Messaging Group Visibility and Role

  20. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports  ·  Implemented