The proposed feature entails integrating a pre-recorded message functionality tailored specifically for user extensions within the RingCentral system. This addition aims to address the need for delivering essential messages, such as data protection notices, directly during calls made to user extensions.

Currently, while there exists an option to utilize pre-recorded messages within IVR menus for calls routed through the main number, there lacks a solution for playing pre-recorded messages during calls on user extensions. This feature enhancement seeks to fill this gap by allowing users to play pre-recorded messages seamlessly within the context of ongoing calls on their extensions.

By enabling the playback of pre-recorded messages during user extension calls, organizations can significantly enhance efficiency and compliance in client interactions. For example, this functionality would facilitate the seamless delivery of data protection notices before collecting information from clients, streamlining the process and ensuring adherence to regulatory requirements.

The integration of this feature is expected to enrich the overall functionality and versatility of the RingCentral platform, catering to the diverse needs of users across different organizational settings.