1043 search results
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RCX Fields · New
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Analytics for Meetings Dashboard: Report Specifically For 1 Day Only · Under Review
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QM Report - Near End Disconnect with Sentiment Dashboard · Planned
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Add Agent Capacity Profiles to manage concurrent async and real-time workloads · New
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Engage Digital - Create WFM IEX feed to take into account time spent working in ED · Planned
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Restricting users to dashboard access only · New
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Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports · New
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Call progress diagnostics (tracking log of caller keypresses) · Future Consideration
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Disable 7 digit/10 digit auto link as a phone number in Unified App · Under Review
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Enhanced Team Messaging Group Visibility and Role
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Include "Microphone" and "Speaker" in MOS call card for phone calls
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Update the AI Receptionist "Call History" export to align with the account’s configured regional settings (GMT -07:00). · New
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Agent acceptance rate in Inbound Queue Overview report · New
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Display Custom Customer Info on Yealink Phones · New
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Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports · Implemented
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Automatic Update of Email "From" Address After Skill Transfer · New
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ACE Sentiment API Access · New
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Pull Job Title and Department fields from Active Directory · Under Review
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Merging call Auto Recording on Transfer and Conference calls
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Analytics: Ability to generate how many calls were forwarded from a queue