Feature in Question: Masked Numbers and Hide Location Data

Current Behavior:

Per the current design, number masking in Call Logs applies only to custom roles with access to company-wide or site-wide Call Logs. Number masking does not apply to a user's personal Call Logs. By design, users have full visibility into the call details, including external phone numbers, for calls they personally make or receive.

Requested Enhancement:

Provide an option to extend number masking to users' personal Call Logs, specifically for external phone numbers.

Business Justification:

Some businesses and organizations have security, privacy, and compliance requirements that require external phone numbers to remain masked across all Call Logs, including calls personally made or received by individual users.

Providing an option to mask external numbers in personal Call Logs would allow organizations to apply a consistent number-masking policy across both company/site-wide and personal Call Logs. This would help businesses better protect customer and third-party phone numbers while supporting their internal privacy and data-protection requirements.