Settings and activity

245 results found

1. Ability to "Cherry Pick" callers out of a queue

   3 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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2. Add change forum category for Khoros/Lithium connector

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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3. Easier authentication for new APIs

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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4. PCI Compliance

   2 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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5. Check Queue Status Nodes

   2 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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6. Loop node for IVR Studio

   3 votes

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   Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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7. Access to web service responses for agent scripting

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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8. Conditional Queue Events - Engage Voice

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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9. Suppression Scripts

   2 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Timeout codes for Web Services and WWW Nodes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Ability to assign more than one web service to an event

    2 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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12. Dashboard Access for Agents

    3 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Ability to set manual closures

    2 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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14. Better Text to Speech Functionality

    2 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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15. Add info about customer message nature in API and log

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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16. Partners super-user access for just accounts assigned to

    2 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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17. Star key DTMF Processing

    2 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. Automatic hold for warm transfers using integrated phone

    20 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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19. Set of RingCX inbound ports to be minimized

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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20. Manual Outbound SMS

    4 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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