Settings and activity

235 results found

1. Conditional Queue Events - Engage Voice

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   Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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2. Suppression Scripts

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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3. Timeout codes for Web Services and WWW Nodes

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   Future Consideration  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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4. Ability to assign more than one web service to an event

   3 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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5. Dashboard Access for Agents

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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6. Ability to set manual closures

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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7. Better Text to Speech Functionality

   4 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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8. Add info about customer message nature in API and log

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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9. Partners super-user access for just accounts assigned to

   3 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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10. Star key DTMF Processing

    4 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. Automatic hold for warm transfers using integrated phone

    26 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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12. Manual Outbound SMS

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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13. Customer Information as an icon

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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14. Wrap Time / After Contact Work

    138 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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15. Omnichannel Working State Unification of Experience

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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16. Include Name & Number in Caller ID

    24 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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17. Provide a way to copy Messaging Visual Library item

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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18. Allow editing of Messaging Visual Library to change associated Channel

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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19. Allow dispositions for messages engaged from an Inbox folder

    3 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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