← RingCentral Ideas

Settings and activity

152 results found

  1. Ability to map CRM push to selectable objects

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  2. Ingest more recordings (internal meeting and previously recorded meetings)

    3 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  3. Remove Profanity Censoring

    9 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  4. add n/a to the yes/no responses on scorecards

    11 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  5. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    20 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  6. Russian Language Transcription Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  7. Hebrew Language Transcription Support

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  8. Manually upload calls

    5 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  9. Edit AI Metric Scores

    8 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Grace McMichael supported this idea  · 

  10. RingSense: Modifying AI Scores

    18 votes
    Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  11. Filler words: Show the number of times filler words were said

    3 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Grace McMichael supported this idea  · 

  12. Ability to request call re-analysis.

    3 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  13. Japanese language support

    4 votes
    0 comments  ·  RingSense & AI » Accessibility  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  14. Texting

    3 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  15. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    79 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  16. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  17. CRM Contact/Phone Number Matching Improvements

    5 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  18. Federate RingSense Accounts

    3 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  19. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  20. Daily Coaching Summaries

    5 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
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