Settings and activity

152 results found

1. Ability to map CRM push to selectable objects

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jul 30, 2024

2. Ingest more recordings (internal meeting and previously recorded meetings)

   3 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jul 30, 2024

3. Remove Profanity Censoring

   8 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jul 30, 2024

4. add n/a to the yes/no responses on scorecards

   11 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.

   Grace McMichael supported this idea  ·  Jul 30, 2024

5. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account.

   
   

   Head over to Admin Settings - Integrations - REX - Manage Integration

   
   

   There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

   Grace McMichael supported this idea  ·  Jul 30, 2024

6. Russian Language Transcription Support

   4 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that Russian language is now supported in ACE (RingSense). You can configure it in your admin settings -> transcription languages

   Grace McMichael supported this idea  ·  Jul 30, 2024
   Grace McMichael shared this idea  ·  Jul 22, 2024

7. Hebrew Language Transcription Support

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jul 30, 2024
   Grace McMichael shared this idea  ·  Jul 22, 2024

8. Manually upload calls

   5 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jun 10, 2024

9. Edit AI Metric Scores

   13 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jun 3, 2024

10. RingSense: Modifying AI Scores

    27 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jun 3, 2024

11. Filler words: Show the number of times filler words were said

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jun 3, 2024

12. Ability to request call re-analysis.

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jun 3, 2024

13. Japanese language support

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jun 3, 2024

14. Texting

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Jun 3, 2024

15. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  May 22, 2024

16. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    27 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  May 15, 2024

17. CRM Contact/Phone Number Matching Improvements

    5 votes

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    Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  May 15, 2024
    Grace McMichael shared this idea  ·  May 8, 2024

18. Federate RingSense Accounts

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  May 8, 2024

19. RingSense QM Report - Interaction Arrival AI Analytics

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    17 votes

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    Needs More Information  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  May 8, 2024

20. Daily Coaching Summaries

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  May 8, 2024