← RingCentral Ideas

Settings and activity

41 results found

  1. MAX Agent Emails - Increase File Attachment Size

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  2. Caution message before closing chat window prompting customer to save chat transcript

    16 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  3. MAX Agent: Customize layout size when taking multiple chats

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  4. Have OSH Omnichannel Settings trump ACD skill assignments

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  5. MAX Agent chat: prevent chat from auto scrolling when customer is actively typing

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  6. MAX Agent Chat: prevent static quick replies from automatically sending once selected

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  7. Add Searchable CRM field on Evaluation Form

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  8. Dashboard: view agents next unavailable status

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  9. WFI Rules: Apply multiple conditions to skill based rules

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    An error occurred while saving the comment
    Kaci commented  · 

    We are utilizing WFI rules in the Contact Center. Most of our rules are skill based. We'd like to be able to utilize the 'Send an Agent Message to Agent' option for skill based rules but that is only available for Agent based rules.

    Kaci shared this idea  · 

  10. Allow Agents to Schedule Commitments for Skills Not Assigned to Them

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  11. Do not Display the 'agent has left the chat' Message on Chat Transfers

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  12. View additional metrics without Performance Management add-on

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  13. New Metric on Reporting to Show Who is Clicking on +1 Contact

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  14. MAX Agent: Allows agents to create individual Quick Replies

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  15. Present most recent reply to email thread first

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  16. Allow transferred emails to keep their place in queue

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  17. OSH Option to only allow 1 live contact method at a time

    23 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  18. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  19. Increase size limit of email attachments from NICE/Contact Center

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  20. Give customers option to only have SLA calculate during business hours

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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