Settings and activity

41 results found

1. MAX Agent: Hold Place in Line if Customer opts to Transition from Chat to Email

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   Kaci shared this idea  ·  Aug 26, 2022

2. Adjust the Default Subject Line for Emailed Chat Transcripts

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   Kaci shared this idea  ·  Aug 26, 2022

3. Reorder Metrics within ACD Widgets

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   Kaci shared this idea  ·  Aug 26, 2022

4. MAX Emails: Keep images in body vs. adding as attachment

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   Kaci shared this idea  ·  Aug 30, 2022

5. Ability to Distribute all Forms to Evaluators at Once

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   Kaci shared this idea  ·  Aug 26, 2022

6. View Priority Comparison in Minutes

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   Kaci shared this idea  ·  Aug 26, 2022

7. Add Actual SLA to SLA ACD Widget on Dashboard

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   Kaci shared this idea  ·  Aug 26, 2022

8. MAX Agent Email: 'System' Font is the Default Font but Not an Option to Select in Email

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   Kaci shared this idea  ·  Aug 26, 2022

9. Exclude System Generated Messages in Chat Transcript

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   Kaci shared this idea  ·  Aug 26, 2022

10. Pre-Chat Survey Email Address Field Applied to Chat Transcript

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    Kaci shared this idea  ·  Aug 26, 2022

11. Show Message Timestamps in Microsoft Dynamics Chat Transcript

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    Kaci shared this idea  ·  Sep 12, 2022

12. Omit HTML Code in Microsoft Dynamics Chat Activity

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    Kaci shared this idea  ·  Sep 12, 2022

13. Allow the '<' symbol to be used in chat and not have it omit text

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    Kaci shared this idea  ·  Sep 13, 2022

14. Set Max Time Limit on ACD chat skills

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    Kaci shared this idea  ·  Sep 12, 2022

15. Adjust the Default Font in MAX Agent Emails

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    Kaci shared this idea  ·  Aug 26, 2022

16. Ability to Adjust Column Size on ACD Widgets

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    Kaci shared this idea  ·  Aug 26, 2022

17. Allow requeued emails to keep their place in the queue

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    Kaci shared this idea  ·  Sep 13, 2022

18. MAX Agent: Ability to reply and also forward email

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    Kaci shared this idea  ·  Nov 8, 2022

19. Adjust notification noise in MAX Agent

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    Kaci shared this idea  ·  Nov 8, 2022

20. MAX Agent: Ability to surf an inbox

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    Kaci shared this idea  ·  Nov 9, 2022