← RingCentral Ideas

Settings and activity

41 results found

  1. MAX Agent: Hold Place in Line if Customer opts to Transition from Chat to Email

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  2. Adjust the Default Subject Line for Emailed Chat Transcripts

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  3. Reorder Metrics within ACD Widgets

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  4. MAX Emails: Keep images in body vs. adding as attachment

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  5. Ability to Distribute all Forms to Evaluators at Once

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  6. View Priority Comparison in Minutes

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  7. Add Actual SLA to SLA ACD Widget on Dashboard

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  8. MAX Agent Email: 'System' Font is the Default Font but Not an Option to Select in Email

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  9. Exclude System Generated Messages in Chat Transcript

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  10. Pre-Chat Survey Email Address Field Applied to Chat Transcript

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  11. Show Message Timestamps in Microsoft Dynamics Chat Transcript

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  12. Omit HTML Code in Microsoft Dynamics Chat Activity

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Kaci shared this idea  · 

  13. Allow the '<' symbol to be used in chat and not have it omit text

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  14. Set Max Time Limit on ACD chat skills

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  15. Adjust the Default Font in MAX Agent Emails

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  16. Ability to Adjust Column Size on ACD Widgets

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  17. Allow requeued emails to keep their place in the queue

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  18. MAX Agent: Ability to reply and also forward email

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  19. Adjust notification noise in MAX Agent

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 

  20. MAX Agent: Ability to surf an inbox

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kaci shared this idea  · 
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