← RingCentral Ideas Settings and activity 1 result found Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response. 25 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 2 comments · Contact Center & RingCX » RingCX Digital Only · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Anonymous shared this idea · Mar 3, 2021