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Settings and activity

8 results found

  1. Re-route committed callbacks to the skill, or to agent at a later date

    1 vote

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Michelle shared this idea  · 

  2. Quality planner - add custom fields for headers

    1 vote

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Michelle shared this idea  · 

  3. Disable automatic playing of call recordings when clicking on the interaction

    1 vote

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    Michelle shared this idea  · 

  4. QM - Allow deletion of evaluations without agents having to acknowledge them

    5 votes

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  5. Allow scheduling of prebuilt reports

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Michelle shared this idea  · 

  6. Notification for WFM schedule adherence

    8 votes

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  7. Schedule Prebuilt Reports, and add their data field to "Data Downloads"

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  8. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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