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Settings and activity

4 results found

  1. QM - Allow the ability to determine who receives an agent's "Request Further Review" rather than all "challenges" assign to one person

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Laurine shared this idea  · 

  2. Quality Evaluation - ability to update / delete comments

    16 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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  3. QM - Allow deletion of evaluations without agents having to acknowledge them

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  4. QM - Editing a Submitted Evaluation

    8 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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