Settings and activity

14 results found

1. QM - Evaluation Details Report – Average Score Column

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 18, 2020

2. QM - Reports - Form Name Titles – Don’t Display Fully

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 18, 2020

3. QM - Report Delay

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 16, 2020

4. QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

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   Future Consideration  ·  3 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer commented  ·  Apr 5, 2022  ·  Edit…  ·  Delete…

   Thank you for taking time to review my request. No, it's not a setback - just more of a 'nice to have'. Thx, again.

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   Jennifer shared this idea  ·  Dec 18, 2020

5. QM - Calibration Screen – Needs Interaction Dates

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 18, 2020

6. QM - Character Limitation

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 16, 2020

7. QM - Bonus Point Capability

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 16, 2020

8. QM - Request Further Review - Shouldn't Go Back to the Evaluator

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 16, 2020

9. QM - Reports – Only Active Forms Should Display

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer shared this idea  ·  Dec 18, 2020

10. QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Dec 18, 2020

11. QM - Reports – Interaction and Evaluation Date

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Dec 18, 2020

12. QM - Editing a Submitted Evaluation

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Dec 16, 2020

13. QM - Evaluation Notifications – Need Via Email

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Dec 16, 2020

14. QM – Evaluation Notifications – More Than One User

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jennifer shared this idea  ·  Dec 16, 2020