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Settings and activity

6 results found

  1. Adding a pop-box when an interaction is selected to be evaluated, but has already been evaluated.

    1 vote

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Kandace shared this idea  · 

  2. Under the Questions and answers report, ability to pull certain evaluation statuses. (example, remove deleted/new/draft evaluation statuses)

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Kandace shared this idea  · 

  3. Under My zone, have the ability to view evaluations by evaluator under the performance monitoring tab.

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  4. A dashboard widget that shows the percentage of evaluations above, meeting or below compliance rate goal

    3 votes

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  5. The ability to edit evaluations sent to agents before they are acknowledge/challenged.

    4 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Kandace commented  · 

    Reduce the turnarund time to complete the needed task.

    Kandace shared this idea  · 

  6. When evaluating, to have the ability to edit comments, once saved.

    5 votes

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    Kandace shared this idea  ·