I would like to have an analytics view that shows the Visual IVR tree with how much traffic goes down each path. This will show which IVR menus are most frequently used, and show where possible bottle-necking of customer so we can allocate more resources to those areas, and determine what the most common reason people call our business is, and it can show how much traffic is going down menu options that end up at an external transfer where data can no longer be collected.
I would like to have an analytics view that shows the Visual IVR tree with how much traffic goes down each path. This will show which IVR menus are most frequently used, and show where possible bottle-necking of customer so we can allocate more resources to those areas, and determine what the most common reason people call our business is, and it can show how much traffic is going down menu options that end up at an external transfer where data can no longer be collected.