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23 results found

  1. Blind Transfer Option in the Route Node

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Matt Chalupsky shared this idea  · 

  2. Add Setting to the "End Message" Queue Event to Send Email Notification

    2 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Matt Chalupsky shared this idea  · 

  3. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Matt Chalupsky commented  · 

    Add an option to escalate a Digital contact to a standard voice interaction, as opposed to being able to offer a RingCentral Video call.

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