← RingCentral Ideas

Settings and activity

24 results found

  1. Agent Permissions Templates

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Matt Chalupsky shared this idea  · 

  2. Blind Transfer Option in the Route Node

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Matt Chalupsky shared this idea  · 

  3. Add Setting to the "End Message" Queue Event to Send Email Notification

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Matt Chalupsky shared this idea  · 

  4. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Matt Chalupsky commented  · 

    Add an option to escalate a Digital contact to a standard voice interaction, as opposed to being able to offer a RingCentral Video call.

2 Next →