Settings and activity
25 results found
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1 vote
An error occurred while saving the comment -
1 votePlanned · AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) responded
WFM APIs are available on RingCX for Voice. Digital WFM APIs are planned to be implemented
An error occurred while saving the comment Voice WFM APIs are available within RingCX. Digital APIs for WFM utilization are planned.
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1 vote
An error occurred while saving the comment Hello Michael,
Please provide use-cases where this functionality would be beneficial to your organization, and how it would be used. -
9 votesAdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea ·
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18 votesAdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea ·
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1 vote
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107 votes
An error occurred while saving the comment The ability for a supervisor to force an agent into available state. This has been asked constantly throughout my time demoing RingCentral Contact Center (Nice InContact --- which they can't do). Its not a feature thats fit for all contact centers, but if we can have a quick button that can be enabled through permissions it will enable us to have an answer to this request.
Thanks! -
8 votes
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6 votes
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7 votes
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12 votes
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41 votes
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26 votes
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5 votes
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5 votes
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7 votes
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15 votes
RingCX has an API that facilitates this
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5 votes
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45 votes
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74 votes
This request is under review with the RC Product Team.