Settings and activity

22 results found

1. Add IP Address field in Ring CX Analytics for Reporting

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea  ·  May 28, 2024

2. RingCX Global Secondary Nodes

   17 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea  ·  Apr 1, 2024

3. RC CC Port Scalability with increased inbound of voice interactions

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   0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  ·  Nov 8, 2022

4. Change agent state through Max Supervisor

   106 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

   The ability for a supervisor to force an agent into available state. This has been asked constantly throughout my time demoing RingCentral Contact Center (Nice InContact --- which they can't do). Its not a feature thats fit for all contact centers, but if we can have a quick button that can be enabled through permissions it will enable us to have an answer to this request.
   Thanks!

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5. RCV and RingCX Integration - Escalation/Queuing of video calls

   8 votes

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   Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  ·  Oct 1, 2020

6. Tiered Dispositions

   6 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  ·  Jan 12, 2021

7. RCV integration with RingCentral Contact Center

   7 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  ·  Oct 1, 2020

8. Allow supervisor to move agent into available status.

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  ·  Oct 22, 2020

9. Ability to export IVR from Studio

   40 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Ability to export Agent Script from Studio

    26 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Allow for copying of a scheduling unit in Workforce Management

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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12. Provide Quality Management scoring context from within MAX

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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13. Create a Repeat Queue Event option

    6 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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14. WhatsApp Outbound API

    15 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    RingCX has an API that facilitates this

15. Pulse - Clone other user's pulse alerts

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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16. Embed agent into RingEX

    44 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. Track number destination search

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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19. Multi-lingual support

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. Allow More Dialing Options for Outbound

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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