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  1. 1 vote

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    This request is under review with the RC Product Team.

  2. 1 vote

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    Voice WFM APIs are available within RingCX. Digital APIs for WFM utilization are planned.

  3. 1 vote

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    Hello Michael,
    Please provide use-cases where this functionality would be beneficial to your organization, and how it would be used.

  4. 9 votes

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  5. 18 votes

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  6. 1 vote

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  7. 107 votes

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    The ability for a supervisor to force an agent into available state. This has been asked constantly throughout my time demoing RingCentral Contact Center (Nice InContact --- which they can't do). Its not a feature thats fit for all contact centers, but if we can have a quick button that can be enabled through permissions it will enable us to have an answer to this request.
    Thanks!

  8. 8 votes

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  9. 6 votes

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  10. 7 votes

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  11. 12 votes

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  12. 41 votes

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  13. 26 votes

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  14. 5 votes

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  15. 5 votes

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  16. 7 votes

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  17. 15 votes

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  18. 5 votes

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  19. 45 votes

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  20. 74 votes

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