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Settings and activity

25 results found

  1. Custom Notification query option for "Undelivered" interactions

    1 vote

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    This request is under review with the RC Product Team.

  2. Engage Digital - Create WFM IEX feed to take into account time spent working in ED

    1 vote

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    1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    Voice WFM APIs are available within RingCX. Digital APIs for WFM utilization are planned.

  3. Ability to prioritize agents assigned to a Category

    1 vote

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    Hello Michael,
    Please provide use-cases where this functionality would be beneficial to your organization, and how it would be used.

  4. Add IP Address field in Ring CX Analytics for Reporting

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea  · 

  5. RingCX Global Secondary Nodes

    18 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea  · 

  6. RC CC Port Scalability with increased inbound of voice interactions

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  7. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    The ability for a supervisor to force an agent into available state. This has been asked constantly throughout my time demoing RingCentral Contact Center (Nice InContact --- which they can't do). Its not a feature thats fit for all contact centers, but if we can have a quick button that can be enabled through permissions it will enable us to have an answer to this request.
    Thanks!

  8. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  9. Tiered Dispositions

    6 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  10. RCV integration with RingCentral Contact Center

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  11. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminChris (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  12. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Allow for copying of a scheduling unit in Workforce Management

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  15. Provide Quality Management scoring context from within MAX

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  16. Create a Repeat Queue Event option

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. WhatsApp Outbound API

    15 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Pulse - Clone other user's pulse alerts

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  19. Embed agent into RingEX

    46 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  20. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    80 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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