RCV and RingCX Integration - Escalation/Queuing of video calls
It would be helpful if we had the option to escalate phone interactions into video calls/meetings. Analytics around how video escalations and video queues are used in their environment would also be beneficial. Video queue example: Bank branches can have a screen to engage with, that will enter that contact into a queue and have a 2-way video conversation with an agent.
8
votes
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Matt Chalupsky
commented
Add an option to escalate a Digital contact to a standard voice interaction, as opposed to being able to offer a RingCentral Video call.