← RingCentral Ideas

Settings and activity

27 results found

  1. Ability to do Screen Recording / Standalone Screen Recording

    14 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    The product team is currently working on this request

  2. "My caller ID" dropdown should be searchable

    16 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    This feature is available today within the RingCX native application. The product team will review how to implement within our RingCentral (REX) application.

  3. Custom Notification query option for "Undelivered" interactions

    1 vote
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    This request is under review with the RC Product Team.

  4. Engage Digital - Create WFM IEX feed to take into account time spent working in ED

    2 votes
    1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    Voice WFM APIs are available within RingCX. Digital APIs for WFM utilization are planned.

  5. Ability to prioritize agents assigned to a Category

    1 vote
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    Hello Michael,
    Please provide use-cases where this functionality would be beneficial to your organization, and how it would be used.

  6. Add IP Address field in Ring CX Analytics for Reporting

    9 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea  · 

  7. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) supported this idea  · 

  8. RC CC Port Scalability with increased inbound of voice interactions

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  9. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) commented  · 

    The ability for a supervisor to force an agent into available state. This has been asked constantly throughout my time demoing RingCentral Contact Center (Nice InContact --- which they can't do). Its not a feature thats fit for all contact centers, but if we can have a quick button that can be enabled through permissions it will enable us to have an answer to this request.
    Thanks!

  10. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  11. Tiered Dispositions

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  12. RCV integration with RingCentral Contact Center

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  13. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) shared this idea  · 

  14. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  15. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Allow for copying of a scheduling unit in Workforce Management

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  17. Provide Quality Management scoring context from within MAX

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  18. Create a Repeat Queue Event option

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Pulse - Clone other user's pulse alerts

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
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