Settings and activity

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1. Analytics regarding Text Messaging/SMS

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Casey commented  ·  Nov 16, 2021  ·  Edit…  ·  Delete…

   We would love to have analytics on our user's SMS activity similar to what we have now for phone call analytics.

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