← RingCentral Ideas

Settings and activity

9 results found

  1. Replace interaction function.

    1 vote
    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jeff shared this idea  · 

  2. Duplicate QAs

    1 vote
    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jeff shared this idea  · 

  3. Adding call ID information to the QM form.

    2 votes
    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jeff shared this idea  · 

  4. QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

    6 votes
    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  5. QM - Reports – Interaction and Evaluation Date

    6 votes
    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  6. QM – Evaluation Notifications – More Than One User

    15 votes
    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  7. When evaluating, to have the ability to edit comments, once saved.

    5 votes
    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  8. The ability to edit evaluations sent to agents before they are acknowledge/challenged.

    4 votes
    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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  9. A dashboard widget that shows the percentage of evaluations above, meeting or below compliance rate goal

    3 votes
    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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