Settings and activity

9 results found

1. Add more Stats to Agent screen in RCX

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Debra shared this idea  ·  Sep 22, 2025

2. transfer

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   68 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Sep 22, 2025

3. INTERCEPT

   58 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Sep 22, 2025

4. View Ring CX Realtime dashboards in minutes and seconds.

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   101 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Sep 22, 2025

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   126 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Sep 22, 2025

6. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Debra shared this idea  ·  Apr 1, 2025

7. Have search option of dial group added to Ring Sense

   40 votes

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   New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Mar 26, 2025

8. Ability to Configure Standard Roles in RingSense for RingCX

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We are working on introducing this feature as part of our releases this quarter

   Debra shared this idea  ·  Dec 27, 2024

9. The auto Disposition option needs to change agent to an on -hook aux state

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Debra shared this idea  ·  Mar 29, 2021