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← RingCentral Ideas

Settings and activity

9 results found

  1. Add more Stats to Agent screen in RCX

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Debra shared this idea  · 

  2. transfer

    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Debra supported this idea  · 

  3. INTERCEPT

    44 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Debra supported this idea  · 

  4. View Ring CX Realtime dashboards in minutes and seconds.

    98 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Debra supported this idea  · 

  5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    116 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Debra supported this idea  · 

  6. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Debra shared this idea  · 

  7. Have search option of dial group added to Ring Sense

    40 votes

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    New  ·  2 comments  ·  RingCX » AI quality management  ·  Admin →
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    Debra supported this idea  · 

  8. Ability to Configure Standard Roles in RingSense for RingCX

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Debra shared this idea  · 

  9. The auto Disposition option needs to change agent to an on -hook aux state

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Debra shared this idea  ·