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  1. text-to-speech feature for the disabled

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris Mader commented  · 

    With our organization needing to follow HIPAA the current security/account settings of the voicemail to text can only be controlled with roles and the only role that can prevent a user from turning on the speech to text transcription also blocks the ability for users to change their greetings and VM PIN. The feature request is to allow the org to disable this feature globally and not enable/allow users to turn this feature back on if the org doesn’t want it.