text-to-speech feature for the disabled
Text-to-speech capability for disabled people using the RC Engage platform. Text-to-speech (TTS) is a technology that converts text into spoken words, which can be useful for people who have difficulties reading, writing, or speaking. Some of the benefits of TTS for disabled people are: - It can improve accessibility and inclusion for people who are blind, visually impaired, dyslexic, or have other learning disabilities.- It can enhance communication and collaboration for people who are deaf, hard of hearing, mute, or have speech impairments.- It can increase productivity and efficiency for people who have physical disabilities that limit their ability to use a keyboard or mouse.- It can provide more options and flexibility for people who have cognitive disabilities that affect their memory, attention, or comprehension. By adding TTS to the Engage phone system, we can offer our disabled employees and customers a better and more accessible service.
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Chris Mader commented
With our organization needing to follow HIPAA the current security/account settings of the voicemail to text can only be controlled with roles and the only role that can prevent a user from turning on the speech to text transcription also blocks the ability for users to change their greetings and VM PIN. The feature request is to allow the org to disable this feature globally and not enable/allow users to turn this feature back on if the org doesn’t want it.