Settings and activity

40 results found

1. Edit AI Metric Scores

   7 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

2. Ability to filter calls that do not match a specific tracker

   8 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

   Juan supported this idea  ·  Jul 26, 2024

3. Filler words: Show the number of times filler words were said

   3 votes

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

4. add n/a to the yes/no responses on scorecards

   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

5. The ability to change the AI score

   11 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

6. Customizable reports

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

7. RingSense: Pull in/Filter Calls based on Duration

   16 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

8. Turn off in-call notification

   14 votes

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

9. Negative Tracker Alert

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

   Juan supported this idea  ·  Jul 26, 2024

10. RingSense QM Report - Interaction Arrival AI Analytics

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    15 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

11. ring ex verbal prompt or whisper - option to turn off

    7 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

12. RingSense Sentiment Playback Tracking/Pinpoint

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

13. Allow newly added trackers to be run against pre-existing recorded calls

    21 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

14. Spanish Support for RingSense Transcription and Translation (to English)

    21 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Juan supported this idea  ·  Jul 26, 2024

15. Automated reports for RingSense managers

    29 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

16. RingSense: Customizable Powerskill Benchmarks

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    19 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

17. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    42 votes

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    Planned  ·  10 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

18. Remove missed call from queue members if answered

    207 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

19. Call Queue wait List

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Juan shared this idea  ·  Jun 11, 2024

20. Outbound Automatic Voicemail Drop

    162 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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