Settings and activity

39 results found

1. Ability to filter calls that do not match a specific tracker

   8 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

2. Filler words: Show the number of times filler words were said

   3 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingEX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

3. add n/a to the yes/no responses on scorecards

   5 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

4. The ability to change the AI score

   9 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

5. Customizable reports

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

6. RingSense: Pull in/Filter Calls based on Duration

   13 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

7. Turn off in-call notification

   9 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingEX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

8. Negative Tracker Alert

   7 votes

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   0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

   Juan supported this idea  ·  Jul 26, 2024

9. RingSense QM Report - Interaction Arrival AI Analytics

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   14 votes

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   Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

10. ring ex verbal prompt or whisper - option to turn off

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingEX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

11. RingSense Sentiment Playback Tracking/Pinpoint

    14 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

12. Allow newly added trackers to be run against pre-existing recorded calls

    19 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

13. Spanish Support for RingSense Transcription and Translation (to English)

    21 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Juan supported this idea  ·  Jul 26, 2024

14. Automated reports for RingSense managers

    20 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

15. RingSense: Customizable Powerskill Benchmarks

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    15 votes

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    0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

16. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    28 votes

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    Planned  ·  6 comments  ·  RingSense & AI » RingSense AI for RingEX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

17. Remove missed call from queue members if answered

    202 votes

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    24 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

18. Call Queue wait List

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Juan shared this idea  ·  Jun 11, 2024

19. Outbound Automatic Voicemail Drop

    156 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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