← RingCentral Ideas

Settings and activity

40 results found

  1. Show percentage of calls per agent on trackers tab heatmap

    7 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  2. RingSense: Modifying AI Scores

    18 votes
    Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Juan supported this idea  · 

  3. Edit AI Metric Scores

    8 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Juan supported this idea  · 

  4. Ability to filter calls that do not match a specific tracker

    8 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  5. Filler words: Show the number of times filler words were said

    3 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Juan supported this idea  · 

  6. add n/a to the yes/no responses on scorecards

    11 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  7. Customizable reports

    10 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  8. RingSense: Pull in/Filter Calls based on Duration

    21 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  9. Turn off in-call notification

    21 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Juan supported this idea  · 

  10. Negative Tracker Alert

    7 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  11. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Juan supported this idea  · 

  12. ring ex verbal prompt or whisper - option to turn off

    9 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Juan supported this idea  · 

  13. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  14. Spanish Support for RingSense Transcription and Translation (to English)

    32 votes
    8 comments  ·  RingSense & AI » Other  ·  Admin →
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    Juan supported this idea  · 

  15. Automated reports for RingSense managers

    33 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  16. RingSense: Customizable Powerskill Benchmarks

    22 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  17. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    79 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Juan supported this idea  · 

  18. Remove missed call from queue members if answered

    215 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Call Queue wait List

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Juan shared this idea  · 

  20. Outbound Automatic Voicemail Drop

    196 votes
    Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Admin →
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