Settings and activity

44 results found

1. Filter by Call Queue/Voice Queue/Skill Number

   7 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

2. Scheduled/subscribed reports

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. This idea is now picked as part of our quarterly roadmap. We will send a note once the feature is live for all customers

   Juan supported this idea  ·  Jul 26, 2024

3. Export scorecard data

   39 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. export

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   
   

   This idea was implemented:

   1. Daily Tracker Count Report
   2. Downloading call data

   
   

   
   

   Juan supported this idea  ·  Jul 26, 2024

5. Show percentage of calls per agent on trackers tab heatmap

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.

   
   

   RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute  values. Please check out this video for more details on accessing the feature.

   
   

   https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928

   Juan supported this idea  ·  Jul 26, 2024

6. RingSense: Modifying AI Scores

   21 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

7. Edit AI Metric Scores

   9 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

8. Ability to filter calls that do not match a specific tracker

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

   Juan supported this idea  ·  Jul 26, 2024

9. Filler words: Show the number of times filler words were said

   3 votes

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

10. add n/a to the yes/no responses on scorecards

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.

    Juan supported this idea  ·  Jul 26, 2024

11. Customizable reports

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

12. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Juan supported this idea  ·  Jul 26, 2024

13. Turn off in-call notification

    22 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

14. Negative Tracker Alert

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

    Juan supported this idea  ·  Jul 26, 2024

15. RingSense QM Report - Interaction Arrival AI Analytics

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    16 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

16. ring ex verbal prompt or whisper - option to turn off

    9 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

17. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

18. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes

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    8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Juan supported this idea  ·  Jul 26, 2024

19. Automated reports for RingSense managers

    34 votes

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    2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Juan supported this idea  ·  Jul 26, 2024

20. RingSense: Customizable Powerskill Benchmarks

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    22 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024