← RingCentral Ideas

Settings and activity

42 results found

  1. Include contents of SMS/MMS on the Logs

    44 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Juan commented  · 

    Any updates on this? Its critical to have it available.

    Juan supported this idea  · 

  2. Administrator be able to see all users text messages

    43 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Juan supported this idea  · 

  3. Integrate WhatsApp to MVP plans

    67 votes
    New  ·  10 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Juan commented  · 

    Hi,

    Any updates on this? I see back on November 11 Gurpreet mentioned that you guys were trying to figure our how to support it in the future.

    As of right now, I guess is accurate to still say we cant setup a WhatsApp Business account with a RC phone number as they are VOIP?

    Juan supported this idea  · 

  4. Pull Login and log out reports

    18 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Juan commented  · 

    Its very unfortunate that this was requested back in 2021 and is still not available as as a basic feature without needing to upgrade to RingCentral Contact Center.

    RingCentral, please consider adding this basic, but critical feature to all RingCentral plans.

    Juan supported this idea  · 

  5. Call should not be detected as missed if it was answered elsewhere

    48 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Juan supported this idea  · 
    Juan shared this idea  · 

  6. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Juan shared this idea  · 

  7. Click on sentiments and analysis and get deeper info on content

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  8. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    6 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  9. Highlight Calls

    5 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  10. Recording Import Rules for RingSense for RingCX

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Juan supported this idea  · 

  11. Automatic scoring of calls

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  12. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  13. Daily Coaching Summaries

    5 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  14. Ability to drill down to detailed reporting into speaking metrics

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  15. Matching speaking metrics on call details and PowerSkills tabs

    5 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  16. AI tracking over time to see if coaching works

    8 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  17. Actionable Insights - Did you know this about your business?

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  18. Actionable Insights - Did you know this about your team?

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  19. Filter by Call Queue/Voice Queue/Skill Number

    6 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 

  20. Scheduled/subscribed reports

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Juan supported this idea  · 
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