Settings and activity

40 results found

1. Call should not be detected as missed if it was answered elsewhere

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Oct 22, 2024
   Juan shared this idea  ·  Oct 21, 2024

2. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Juan shared this idea  ·  Aug 8, 2024

3. Click on sentiments and analysis and get deeper info on content

   3 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

4. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

   5 votes

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   Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

5. Highlight Calls

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

6. Recording Import Rules for RingSense for RingCX

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   Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

7. Automatic scoring of calls

   2 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

8. Report for overall AI Score out of a sum of calls/time period

   7 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

9. Daily Coaching Summaries

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

10. Ability to drill down to detailed reporting into speaking metrics

    6 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

11. Matching speaking metrics on call details and PowerSkills tabs

    5 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

12. AI tracking over time to see if coaching works

    8 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

13. Actionable Insights - Did you know this about your business?

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

14. Actionable Insights - Did you know this about your team?

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

15. Filter by Call Queue/Voice Queue/Skill Number

    6 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

16. Scheduled/subscribed reports

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

17. Export scorecard data

    12 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. export

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    
    

    This idea was implemented:

    1. Daily Tracker Count Report
    2. Downloading call data

    
    

    
    

    Juan supported this idea  ·  Jul 26, 2024

19. Show percentage of calls per agent on trackers tab heatmap

    7 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

20. RingSense: Modifying AI Scores

    5 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024