Settings and activity

39 results found

1. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Juan shared this idea  ·  Aug 8, 2024

2. Click on sentiments and analysis and get deeper info on content

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

3. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

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   Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

4. Highlight Calls

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

5. Recording Import Rules for RingSense for RingCX

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   Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

6. Automatic scoring of calls

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   0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

7. Report for overall AI Score out of a sum of calls/time period

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

8. Daily Coaching Summaries

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   0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

9. Ability to drill down to detailed reporting into speaking metrics

   6 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

10. Matching speaking metrics on call details and PowerSkills tabs

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

11. AI tracking over time to see if coaching works

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

12. Actionable Insights - Did you know this about your business?

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

13. Actionable Insights - Did you know this about your team?

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

14. Filter by Call Queue/Voice Queue/Skill Number

    6 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

15. Scheduled/subscribed reports

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    0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

16. Export scorecard data

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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17. export

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    
    

    This idea was implemented:

    1. Daily Tracker Count Report
    2. Downloading call data

    
    

    
    

    Juan supported this idea  ·  Jul 26, 2024

18. Show percentage of calls per agent on trackers tab heatmap

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

19. RingSense: Modifying AI Scores

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024

20. Edit AI Metric Scores

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Juan supported this idea  ·  Jul 26, 2024