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  1. Video Screen Share and Recordings are VERY blurry on high resolution screens

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    Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    David H commented  · 

    We are forced to use zoom due to poor resolution in RingCentral. It seems as though RingCentral will only record meetings in 720p resolution and not 1080p resulting in recorded screen sharing meetings coming out with blurry text. I called support today and they told me that video in the new RingCentral app which we recently switched to has a "feature gap" in this area. I was told that we need to use the old RingCentral Meetings app if we want 1080p HD quality (that app actually uses Zoom on the back end which is why it works). Help, RingCentral... give us video meetings that are high resolution! - this is a standard feature on all video conferencing applications in 2021

    An error occurred while saving the comment
    David H commented  · 

    We are also forced to use zoom due to poor resolution. It seems as though RingCentral will only record meetings in 720p resolution and not 1080p resulting in recorded screen sharing meetings coming out with blurry text. I called support today and they told me that video in the new RingCentral app which we recently switched to has a "feature gap" in this area. I was told that we need to use the old RingCentral Meetings app if we want 1080p HD quality (that app actually uses Zoom on the back end which is why it works). Help, RingCentral... give us video meetings that are high resolution! - this is a standard feature on all video conferencing applications in 2021