Settings and activity

13 results found

1. Grouping Trackers

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jun 25, 2025

2. RingSense Interactions Tab

   3 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jun 25, 2025

3. Advanced People/Team view in RingSense

   4 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jun 25, 2025

4. Ability to remove/delete implicit teams within RIngSense

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jun 25, 2025

5. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Robert supported this idea  ·  Jun 19, 2025

6. Scorecard with templated script options to provide answers

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert shared this idea  ·  May 22, 2025

7. RingSense: Allow for if/then questions on scorecards or optional questions.

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  May 22, 2025

8. Comprehensive Data Download from RingSense

   21 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  May 22, 2025

9. Template Tab with Pre-Configured Questionnaire

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  May 22, 2025

10. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    27 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  May 22, 2025

11. add n/a to the yes/no responses on scorecards

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.

    Robert supported this idea  ·  Apr 10, 2025

12. Scorecard Additional Option

    8 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.

    You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.

    Robert supported this idea  ·  Apr 10, 2025

13. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    24 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Robert supported this idea  ·  Apr 3, 2025