← RingCentral Ideas

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4 results found

  1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    96 votes
    Implemented  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Hilary commented  · 

    Please make the presence synchronization bidirectional.

    Hilary supported this idea  · 

  2. Being able to change an agents status through the Real Time Dashboard

    16 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Hilary supported this idea  · 

  3. Agents using Park groups

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Hilary supported this idea  · 

  4. Need ability to move agents in between queues from phone app

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Hilary supported this idea  ·