Being able to change an agents status through the Real Time Dashboard
We would like to have the ability to change an agents status in the Real Time Dashboard. As an example. If an agent was in RNA Status and did not notice. A manager should be able to change the status back to available, without having to contact the sales agent
16
votes
Daniel
shared this idea
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The ability to change an agent's state has been implemented as a new functionality in the Supervisor Dashboard.
https://support.ringcentral.com/article-v2/Intro-to-supervisor-for-agents.html?brand=RingCentral&language=en_US&product=RingCX
