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  1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hilary Herron commented  · 

    Please make the presence synchronization bidirectional.

    Hilary Herron supported this idea  · 

  2. Being able to change an agents status through the Real Time Dashboard

    20 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Hilary Herron supported this idea  · 

  3. Agents using Park groups

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Hilary Herron supported this idea  · 

  4. Need ability to move agents in between queues from phone app

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Hilary Herron supported this idea  ·