Settings and activity

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1. Change agent state through Max Supervisor

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Eric commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

   It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

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   Eric supported this idea  ·  May 23, 2024