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  1. 195 votes

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    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Eric commented  · 

    Very important to monitor who is connected when you deploy new users. No method currently for end customer to monitor users connection during deployment.

    Eric supported this idea  · 
  2. 31 votes

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    Eric commented  · 

    Very usefull feature

    Eric supported this idea  · 
  3. 44 votes

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    Eric commented  · 

    real time dashboards are critical especially for contact centers

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  4. 25 votes

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    Eric commented  · 

    Financial impact for customer could be dangerous. SO it is a good idea to limit available number list during callback configuration.

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  5. 107 votes

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    Eric commented  · 

    It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

    Eric supported this idea  ·