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12 results found

  1. Cancelling a requeued call

    28 votes

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    Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Eric commented  · 

    very useful feature

    Eric supported this idea  · 

  2. Ability to Download Qos Reports

    91 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Eric commented  · 

    Very usefull feature to automate analysis

    Eric supported this idea  · 

  3. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    10 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Eric commented  · 

    I have a customer that use callback mode in SPOG app and they want to get same behavior than RCX WEBAPP. Accept or reject the callback. Currently in SPOG app, the callback is launched automatically

    Eric supported this idea  · 

  4. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    40 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Eric commented  · 

    Very usefull to the agent to see quickly what is the status of call with text colors or filtering option and be able to call back the callers

    Eric supported this idea  · 

  5. hashtag # in RCX (IVRs and queue events)

    42 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Eric commented  · 

    very usefull option for script

  6. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Eric supported this idea  · 

  7. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
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    Eric commented  · 

    Very critical for customer who move from RIngCentral meeting to RCV. No possibility to monitor Room connector licenses used with rooms connected thru SIP.

    Eric supported this idea  · 

  8. Audit Trail Enhancements

    262 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Eric commented  · 

    Very important to monitor who is connected when you deploy new users. No method currently for end customer to monitor users connection during deployment.

    Eric supported this idea  · 

  9. Auto answer management options separately for inbound and outbound calling

    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Eric commented  · 

    Very usefull feature

    Eric supported this idea  · 

  10. dashboards data refresh time

    61 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Eric commented  · 

    real time dashboards are critical especially for contact centers

    Eric supported this idea  · 

  11. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Eric commented  · 

    Financial impact for customer could be dangerous. SO it is a good idea to limit available number list during callback configuration.

    Eric supported this idea  · 

  12. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Eric commented  · 

    It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

    Eric supported this idea  ·