← RingCentral Ideas

Settings and activity

8 results found

  1. hashtag # in RCX (IVRs and queue events)

    32 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric commented  · 

    very usefull option for script

  2. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    24 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric supported this idea  · 

  3. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    19 votes
    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
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    Eric commented  · 

    Very critical for customer who move from RIngCentral meeting to RCV. No possibility to monitor Room connector licenses used with rooms connected thru SIP.

    Eric supported this idea  · 

  4. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Eric commented  · 

    Very important to monitor who is connected when you deploy new users. No method currently for end customer to monitor users connection during deployment.

    Eric supported this idea  · 

  5. Auto answer management options separately for inbound and outbound calling

    39 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric commented  · 

    Very usefull feature

    Eric supported this idea  · 

  6. dashboards data refresh time

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric commented  · 

    real time dashboards are critical especially for contact centers

    Eric supported this idea  · 

  7. In-Queue-Callback Number Restriction To Prevent Misuse

    26 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric commented  · 

    Financial impact for customer could be dangerous. SO it is a good idea to limit available number list during callback configuration.

    Eric supported this idea  · 

  8. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Eric commented  · 

    It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

    Eric supported this idea  ·