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5 results found
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197 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment 
Eric
supported this idea
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32 votes
An error occurred while saving the comment Eric
commented
Very usefull feature
Eric
supported this idea
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47 votes
An error occurred while saving the comment Eric
commented
real time dashboards are critical especially for contact centers
Eric
supported this idea
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25 votes
An error occurred while saving the comment Eric
commented
Financial impact for customer could be dangerous. SO it is a good idea to limit available number list during callback configuration.
Eric
supported this idea
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107 votes
An error occurred while saving the comment Eric
commented
It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.
Eric
supported this idea
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Very important to monitor who is connected when you deploy new users. No method currently for end customer to monitor users connection during deployment.