Settings and activity

3 results found

1. dashboards data refresh time

   36 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Eric commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

   real time dashboards are critical especially for contact centers

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   Eric supported this idea  ·  Jul 9, 2024

2. In-Queue-Callback Number Restriction To Prevent Misuse

   20 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Eric commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

   Financial impact for customer could be dangerous. SO it is a good idea to limit available number list during callback configuration.

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   Eric supported this idea  ·  Jul 4, 2024

3. Change agent state through Max Supervisor

   105 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Eric commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

   It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

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   Eric supported this idea  ·  May 23, 2024