Settings and activity

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1. Analytics regarding Text Messaging/SMS

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   SE JAMES commented  ·  Jul 30, 2020  ·  Edit…  ·  Delete…

   The ability to run report on SMS activities by the users. Report on SMS received / sent / failed per user and drill down to phone numbers. Just like how our Performance reports is right now but this time for SMS.This customer is a potential 300 user account and signed up for 60 for now due to lack of native SMS reporting.

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