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127 results found

  1. Call should not be detected as missed if it was answered elsewhere

    Call should not be detected as missed if it was answered elsewhere

    40 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  2. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.

    7 votes
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  3. I would like to be able to see the total time a user is toggled on to accept calls

    I would like to be able to see the total time a user is toggled on to accept calls

    51 votes
    3 comments  ·  Live Reports  ·  Admin →
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  4. Generate analytics reports showing detailed call queue report

    The capability to generate a call queue report that shows detailed report.
    - Duration of the call
    - Who answered the call
    - Who are the available user did not answer the call
    - Who are the users engage on a call and cannot be answer the call

    15 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
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  5. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    When downloading a report in CSV format, there should be an option to change the time format from seconds to hours:minutes:seconds (hh:mm:ss).

    6 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
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  6. Abandoned Call Tracking Feature

    Requesting a new feature in RingCentral to enable easy retrieval of specific phone numbers from our %Abandoned calls KPI.

    Introduce a feature within RingCentral's analytics dashboard that allows users to generate customized reports specifically targeting abandoned calls. This report should include detailed information such as caller phone numbers, timestamps, and call durations.

    Implement a search functionality within the reporting feature, enabling users to quickly filter and identify abandoned calls based on various parameters like date range, call duration, or specific queue.

    By incorporating these features into RingCentral, users can efficiently track and address abandoned calls, ultimately improving customer satisfaction and…

    39 votes
    4 comments  ·  Live Reports  ·  Admin →
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  7. Remove abandoned calls where someone hangs up at 8 sec or less

    Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    7 votes
    New  ·  3 comments  ·  Live Reports  ·  Admin →
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  8. Call Volume Live Dashboard

    I would like to be able to see call volume dashboard, inbound and outbound, by day and by agent. I would also like a date range filter to easily compare call volume between specific dates.

    14 votes
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  9. Performance Report for Business Hours by week

    we should be able to run performance reports by the week or by the month that "exclude" calls outside of business hours so you can truly report on calls that are received and handled within normal business hours vs all hours of the day. You can do this one day at a time but when trying to compile data over period of time, week, month quarter etc, would be nice to filter to include only calls received between this hour to that hour

    8 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  10. How long has the member of a queue been 'Available'?

    In Live Reports, we would like the ability to see the amount of time (hours:minutes) that the member of a queue is set to "Available" throughout the day.

    27 votes
    0 comments  ·  Live Reports  ·  Admin →
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  11. Billing Dashboard

    The new billing portal has demonstrated enhancements but I still feel it's lacking in functionality that most business owners would want to see more of.

    • trend management, especially with a contact center instance, I find it difficult to see the invoices over time and compare them month to month. Why isn't there a dashboard that can demonstrate this graphically, leveraging the filters you have there now as toggles?

    • Export/Download, currently this exists on an invoice by invoice basis which is fine; however, I imagine many of us would like the ability to export the billing list as its represented in…

    5 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  12. Analytics regarding Text Messaging/SMS

    We need an analytics report for SMS messaging

    22 votes
    4 comments  ·  Live Reports  ·  Admin →
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  13. Analytics for faxes

    You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    3 votes
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  14. provide unavailable time for each rep

    Provide unavailable times for each rep so we can see how long they have been unavailable or at a Do not disturb stage

    2 votes
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  15. ability to filter user that has a RingEx liscense

    Customer would like to have the feature wherein on Analytics reports he can filter the user that has the RingEx liscense and the log in activity

    2 votes
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  16. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  17. More information on abandoned calls within live reports

    The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.

    18 votes
    1 comment  ·  Live Reports  ·  Admin →
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  18. Report for Users Login, Usage and Activity on RingCentral app

    Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  19. License type in All users list download report

    Need to add "License type column" in All users list download report.

    5 votes
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  20. Report to show how many calls each queue member has answered

    A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.

    If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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