Skip to content
← RingCentral Ideas

Settings and activity

1 result found

  1. Call User Note Feature to track call details / description in real time - for traffic management call centers

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Petrica supported this idea  · 
    An error occurred while saving the comment
    Petrica commented  · 

    Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    Petrica shared this idea  ·