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  1. Wrap Time / After Contact Work

    27 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James W commented  · 

    Please add this! We are a smaller call center and we need to allow agents to override the Wrap Up timer when we have calls waiting and be able to see how much time they have left. Our old system had this and it is really hard to accept that this doesn't exist in CX.

  2. Set Cold Transfer as Default

    7 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    James W commented  · 

    This would be really great

    James W supported this idea  ·