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Set Cold Transfer as Default

Warm transfers are the default for agents because the "stay on the phone" box is checked. It would be awesome if agents (or admins) could change the default either on a global or per user basis. It seems like it would be easy to make the default setting configurable.We prefer cold transfers in most cases so would prefer that as the default.

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Justin shared this idea  ·   ·  Report…  ·  Admin →
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  • Phil commented  ·   ·  Report

    +1 for this. Trying to get users to change this setting on their physical phones at remote sites is difficult. We should be able to change this from the admin portal much like we can change user's presence settings on Polycom phones.

  • Chase commented  ·   ·  Report

    Justin,
    We agree completely. We rarely do warm transfers and the extra click (which is easy to forget) is an annoyance. We should have the ability to default the "stay on the line" option on or off.

  • James commented  ·   ·  Report

    This would be really great