Settings and activity

1 result found

1. Analytics regarding Text Messaging/SMS

   258 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   An error occurred while saving the comment
   Steve commented  ·  Apr 24, 2024  ·  Edit…  ·  Delete…

   Due to lawsuits and disputes, our legal team needs to be able to access reports on the historical text message conversations from users who are using the RingCentral app to send/receive messages even if the end-user deletes the historical conversations from the local app.

   Save Submitting...
   Steve supported this idea  ·  Apr 24, 2024