We should support a smooth, efficient user experience to those needing to submit a ticket for support. Since they are already dealing with the reporting issue, having to work around limitations of a support system adds insult to injury.
I think we have mutual goals here - make it as easy as possible to identify and address customer issues. Sometimes ample documentation saves a LOT of time between a support engineer and a customer.
Jeff
supported this idea
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We should support a smooth, efficient user experience to those needing to submit a ticket for support. Since they are already dealing with the reporting issue, having to work around limitations of a support system adds insult to injury.
I think we have mutual goals here - make it as easy as possible to identify and address customer issues. Sometimes ample documentation saves a LOT of time between a support engineer and a customer.