Settings and activity

23 results found

1. Filter by Call Queue/Voice Queue/Skill Number

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

2. Show percentage of calls per agent on trackers tab heatmap

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.

   RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute  values. Please check out this video for more details on accessing the feature.

   https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928

   Kendall Ann supported this idea  ·  May 31, 2024

3. Ability to create a folder with specified/assigned user visibility

   7 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

4. AI feedback should adapt with the role of the speaker & the type of meeting

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

5. Ability to request call re-analysis.

   3 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

6. Ability to create Scorecard then attach trackers

   8 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

7. SMS as a Channel/Integration

   7 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

8. CRM Contact/Phone Number Matching Improvements

   5 votes

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   Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

9. RingSense: Modifying AI Scores

   24 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

10. Create admin setting for emailing call recording to user

    7 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

11. Customizable reports

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

12. Negative Tracker Alert

    9 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

    Kendall Ann supported this idea  ·  May 31, 2024

13. Ability to search by phone numbers without having to follow a specific format

    7 votes

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    Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

14. Ability to add a summary note to recordings saved in a Library

    11 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

15. Ability for managers to select which user scorecard is for

    11 votes

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    Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

16. RingSense Audit Trail

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

17. RingSense Auto & Manual Redaction

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

18. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

19. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

20. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024