Settings and activity

23 results found

1. Filter by Call Queue/Voice Queue/Skill Number

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

2. Show percentage of calls per agent on trackers tab heatmap

   7 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

3. Ability to create a folder with specified/assigned user visibility

   5 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

4. AI feedback should adapt with the role of the speaker & the type of meeting

   5 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

5. Ability to request call re-analysis.

   3 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

6. Ability to create Scorecard then attach trackers

   7 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

7. SMS as a Channel/Integration

   6 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

8. CRM Contact/Phone Number Matching Improvements

   5 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

9. The ability to change the AI score

   11 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Kendall Ann supported this idea  ·  May 31, 2024

10. Create admin setting for emailing call recording to user

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

11. Customizable reports

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

12. Negative Tracker Alert

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

    Kendall Ann supported this idea  ·  May 31, 2024

13. Ability to search by phone numbers without having to follow a specific format

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

14. Ability to add a summary note to recordings saved in a Library

    10 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

15. Ability for managers to select which user scorecard is for

    9 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

16. RingSense Audit Trail

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

17. RingSense Auto & Manual Redaction

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

18. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

19. Ability to support multiple instances of a CRM/CRMs for one customer

    14 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024

20. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Kendall Ann supported this idea  ·  May 31, 2024