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  1. Show Caller number when specific extension will transfer the call to another extension

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    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Modena commented  · 

    When transferring the call to an external number, the caller ID is the mainline number, not the original caller or the extension of the person who transferred the call. Regardless of how the Ring Out is set up for the person who tried to transfer the call.