Show Caller number when specific extension will transfer the call to another extension
customer want to see caller number id when specific extension transfer the call to another extension for them to see whos calling , instead of showing extension number.
Jona Orlanda
shared this idea
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Jason
commented
How is anyone going to know who is being transferred if it doesn't show up on the caller ID. This is critical because we have to look up the person in our system by the phone number. If the phone number doesnt show up how are we suppose to look it up. Our clients use us for convenience and this is not convenient at all.
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Lyne
commented
It's definitely a must for transfers to internal extensions. We had this in our old system and now many users are crying that it's not showing anymore (we changed systems 2 months ago)
For transfers to cell phones, it would be great as well but I imagine it is more complicated.
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Modena
commented
When transferring the call to an external number, the caller ID is the mainline number, not the original caller or the extension of the person who transferred the call. Regardless of how the Ring Out is set up for the person who tried to transfer the call.
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Keri
commented
This is critical for our company. Needs added soon. If a horrible antiquated company (that we had prior to RingCentral) has this feature and RingCentral doesn't, that is just sad.
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Jona Orlanda
commented
Want to see Customer Incoming caller id when receiving transfer call , instead of showing extension who transfer it to different users extension