Settings and activity

12 results found

1. queue events

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Oct 21, 2025

2. priorities

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Oct 21, 2025

3. Display Agent Call Hold Status and Duration in Supervisor Dashboard

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 21, 2025

4. RingCX callback in queue

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 21, 2025

5. Preserve Caller ID When Transferring from RingCX to RingEX

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 21, 2025

6. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

   9 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 21, 2025

7. The ability modify queue events in RingCx priority in a single queue event.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 21, 2025

8. RingCX Voice Queue Priority and Agent Rank

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Oct 21, 2025

9. Prioritization of the Chat and Mail channels

   5 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Is the question about prioritizing chat vs email? or digital channels vs voice calls? please describe in detail

   Jason supported this idea  ·  Oct 21, 2025

10. Add priorities (ranks) to digital queues by agent similar to call queues

    6 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 21, 2025

11. Surface Pre-Chat Form Data to Agents and Use It for Dynamics 365 Record Pop

    3 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Oct 8, 2025

12. Real-Time Queue Status Visibility for Agents

    98 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 8, 2025