This would be great. We would love it if, when a client dials a support extension already set up, the members of the level 1 support team get calls (as we have simultaneous call routing set up). Then, if none of us answer, ring level 1's phones again PLUS our supervisor's phone. This way, she's only bothered if nobody else is here.
It'd be very similar to sequential call routing. The only difference would be that one user would be replaced by a group of users. When nobody answers, ring the next group (which may or may not include some members of the first group).
With simultaneous call routing configured, this seems like it would be straightforward. Route calls to members could be "fixed order" then you could have an option to put either members in order or put groups (of members) in order.
Brian
supported this idea
·
This would be great. We would love it if, when a client dials a support extension already set up, the members of the level 1 support team get calls (as we have simultaneous call routing set up). Then, if none of us answer, ring level 1's phones again PLUS our supervisor's phone. This way, she's only bothered if nobody else is here.
It'd be very similar to sequential call routing. The only difference would be that one user would be replaced by a group of users. When nobody answers, ring the next group (which may or may not include some members of the first group).
With simultaneous call routing configured, this seems like it would be straightforward. Route calls to members could be "fixed order" then you could have an option to put either members in order or put groups (of members) in order.