Being able to download and listen to the calls within minutes is critical to training and coaching, as well as customer care functionality. We are experiencing delays in being able to access the call recordings of a minimum of 2 hours and up to 4 plus hours at times. This is a major concern for us.
Brenda
supported this idea
·
Being able to download and listen to the calls within minutes is critical to training and coaching, as well as customer care functionality. We are experiencing delays in being able to access the call recordings of a minimum of 2 hours and up to 4 plus hours at times. This is a major concern for us.