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  1. RingCX eature Enhancement Endorsement: Independent Auto Answer Settings for Predictive Dialer and Inbound Calls

    10 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Brenda commented  · 

    This becomes a serious problem while agents are managing inbound queue calls, personal calls, and calls from the Progressive dialer.

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    Brenda commented  · 

    This becomes a serious problem while agents are managing inbound queue calls, personal calls, and calls from the Progressive dialer.

    Brenda supported this idea  · 

  2. Auto answer management options separately for inbound and outbound calling

    51 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Brenda supported this idea  · 

  3. Shorten RingCX Historical Report Refresh Time Rate

    20 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Brenda commented  · 

    Being able to download and listen to the calls within minutes is critical to training and coaching, as well as customer care functionality. We are experiencing delays in being able to access the call recordings of a minimum of 2 hours and up to 4 plus hours at times. This is a major concern for us.

    Brenda supported this idea  ·