Settings and activity

1 result found

1. Performance report align with user call logs

   97 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   An error occurred while saving the comment
   Sam commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

   It is critical for our team as we really value data. If there would be any discrepancy then the data is somewhat kind of useless. Imagine seeing someone having 100 refused calls but you're only seeing 8 in the call logs, as a manager, we want to base our decision from the data that is provided. Now, should we terminate people based of performance reports or based of call logs. With this alignment, it'll be a great help for everyone.

   Save Submitting...
   Sam supported this idea  ·  Jan 17, 2025