We are working in a production environment. My team has a quota they must meet in order to keep their job. Their job performance is based on the number of OUTBOUND calls they make per day as well as total (outbound) talk time. I am unable to accurately figure those numbers without knowing what outbound calls that someone picked up/they actually had the opportunity to speak with someone vs the calls that the number was a disconnect/no longer in service or went to voicemail. The numbers I am asking for determine an employee's performance; it is imperative we have this data.
Surely, I am not the only customer you have where their employee's keeping their job vs being let go is based on performance.
Beth
supported this idea
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We are working in a production environment. My team has a quota they must meet in order to keep their job. Their job performance is based on the number of OUTBOUND calls they make per day as well as total (outbound) talk time. I am unable to accurately figure those numbers without knowing what outbound calls that someone picked up/they actually had the opportunity to speak with someone vs the calls that the number was a disconnect/no longer in service or went to voicemail. The numbers I am asking for determine an employee's performance; it is imperative we have this data.
Surely, I am not the only customer you have where their employee's keeping their job vs being let go is based on performance.