Settings and activity

4 results found

1. Live Report should show amount of time since last call.

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Stacey supported this idea  ·  Aug 11, 2026

2. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

   33 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Stacey supported this idea  ·  Aug 11, 2026

3. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   25 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Stacey supported this idea  ·  Aug 11, 2026

4. Please add an 'Available Time' / 'Unavailable Time' metric to the Agent Details widget, showing total time in each status per agent per day.

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Stacey shared this idea  ·  Aug 11, 2026