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  1. Sync RingCentral Desktop Application With RingCX

    259 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Dillon commented  · 

    This seems like a fundamental implementation and an oversight that it hasn't been done. Disappointing

    Dillon supported this idea  · 

  2. Have an option to have the first user receive the call while setting other members to Longest Idle

    2 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Dillon supported this idea  · 

  3. call offers for the longest wait time

    196 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Dillon supported this idea  ·